Chris Burns, CEO of Tech Guys, explains how Lumu has become a central component of their transition toward a dedicated managed security service provider model. By using Lumu during the pre-sales process, the team can identify existing compromises and risks within a prospect’s network, which establishes immediate trust and demonstrates the value of their services. This strategic approach allows them to highlight vulnerabilities, such as unauthorized IoT devices or malicious traffic, before a formal business relationship even begins.
The platform offers flexible deployment through agents or virtual appliances, enabling comprehensive visibility across distributed workforces and office environments. Burns highlights the effectiveness of Lumu’s email integration and automated response capabilities, which successfully prevented a $200,000 wire transfer fraud attempt involving a compromised link. Because cyberattacks often occur outside of standard business hours, the automated blocking features provide peace of mind by securing the network when the human team is unavailable.
Takeaways
- Pre-Sales Risk Identification: Utilizing Lumu to find existing compromises before a sale elevates the provider’s standing by proving value and identifying risks the customer was unaware of.
- Visibility into Non-Agent Devices: The tool is instrumental in identifying gaps caused by IoT and personal devices, such as Alexa, Apple TVs, and cameras, that cannot host traditional security agents.
- Flexible Deployment Models: Users have the choice to deploy via an agent, a virtual appliance, or a combination of both to suit distributed or office-based workforces.
- Advanced Email Threat Detection: The platform catches business email compromise, spear-fishing, and whaling attacks, often identifying malicious links before other response tools can intervene.
- 24/7 Automated Response: Automation allows the system to block malicious traffic and take action on devices during non-business hours (e.g., 2:00 AM or holidays) when human staff are unavailable.
