Lumu Technologies is looking for a Customer Relationship Manager who possesses a strong drive for results. The duties of the CRM will include a broad range of tasks, such as engaging with customers, identifying opportunities to grow the revenue of the accounts, and building positive relationships with the customers.
To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales to ensure that all staff preserves relationships with clients.
- Building and maintaining profitable relationships with the assigned list of customers.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically
- Expanding the customer base by upselling and cross-selling.
- Conducting business reviews.
- Knowing your competition and strategizing accordingly.
Required Skills and Experience:
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- Proficient in Google Workspace applications and Zoho CRM.
- Attentive to detail and organized.
- A background in customer service or sales is a plus
- Intuitive to customers needs
- Strategic thinker and ability to analyze and solve problems quickly
Apply by sending your resume to: [email protected]